Shipping Policy

1. Shipping Locations

We currently ship to:

  • Worldwide

2. Processing & Delivery Times

  • Order Processing: 1–2 business days after payment confirmation.

  • Estimated Delivery Times:

    • International: 7–15 business days

Please note: Delivery times may be longer during holidays, promotional periods, or times of high order volume.

3. Shipping Options & Fees

  • Worldwide: Insured Priority Shipping

  • All available shipping methods and rates will be displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

  • Your tracking number

  • A direct link to track your shipment

5. Delivery Issues

If your order is delayed, lost, or damaged:

  1. Check the tracking link provided in your confirmation email.

  2. Contact our support team at arboralights@gmail.com.

  3. We will open an investigation with the carrier (may take 7–14 days).

6. Incorrect Address or Unclaimed Packages

If your order is returned due to an incorrect address or failure to collect:

  • We can resend it once we have confirmed your updated address.

  • No refunds will be issued for unclaimed or undeliverable packages.