FAQs

1. What products does Arbora Lights offer?

Arbora Lights specializes in decorative lighting fixtures inspired by nature. Our collections feature lamps and lighting installations shaped like trees, branches, and vegetation, designed to enhance both indoor and outdoor environments with elegance and originality.

2. Do you deliver internationally?

Yes. Arbora Lights provides international shipping. Delivery is available to most countries worldwide. Please note that customs duties, taxes, or additional fees may apply depending on the regulations of the destination country.

3. What is the standard delivery time?

The average delivery time is 15 business days from the date of order confirmation. Delivery times may vary depending on the shipping destination and local customs processing. Customers will be notified in the event of unexpected delays.

4. How are shipping costs calculated?

Shipping costs are calculated automatically during checkout. They are determined based on the delivery address, the size and weight of the parcel, and the selected shipping method. The final cost will be displayed prior to completing the purchase.

5. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier’s tracking service. Customers are responsible for monitoring their shipment with the provided tracking details.

6. Which payment methods are accepted?

Arbora Lights accepts the following secure payment methods:

  • Major credit and debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Additional payment methods may be displayed at checkout depending on your location.

All payments are processed securely. Arbora Lights does not store sensitive payment information.

7. What is your return policy?

Customers have the right to request a return or exchange within 30 days of receiving their order, in accordance with consumer protection regulations. Returned products must be unused, undamaged, and in their original packaging. Shipping costs for returns may be the responsibility of the customer unless the item is defective or an error occurred on our part. Please refer to our detailed Return & Refund Policy for further information.

8. Are the products covered by a warranty?

Yes. All products are covered by a manufacturer’s warranty against defects in materials or workmanship. The duration and terms of the warranty vary by product. This warranty does not cover damages resulting from misuse, improper installation, or normal wear and tear.

9. How can I contact Arbora Lights?

For inquiries, assistance with an order, or after-sales support, you may contact us via:

  • The contact form available on our website

  • Email (listed in the Contact section of the site)

Our customer service team aims to respond within 24 to 48 business hours.

⚖️ Note: This FAQ is provided for general information purposes. For binding terms, customers are encouraged to consult our Terms & Conditions, Shipping Policy, and Return & Refund Policy available on our website.