Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received

  • Unworn or unused

  • With original tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

     

     

2. How to Start a Return

Contact us at arboralights@gmail.com to request a return.
Returns must be sent to:
167 Chemin de St-Suspy, 21, 13140 Miramas, France

If your return is accepted, we will send you:

  • A prepaid return shipping label

  • Instructions on how and where to send your package

⚠️ Items sent without prior approval will not be accepted.

3. Damages and Issues

Inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged

  • You receive the wrong item

We will evaluate the issue and resolve it promptly.

4. Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

❌ Returns are not accepted for sale items or gift cards.

5. Exchanges

The fastest way to get what you want is to:

  1. Return the unwanted item

  2. Once approved, place a new order for the replacement item

6. EU 14-Day Cooling-Off Period

If your order ships within the EU, you have the right to cancel or return it within 14 days, for any reason, without justification.
The item must meet the same return conditions listed above.

7. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

  • If approved, you’ll be refunded to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since approval, contact us at arboralights@gmail.com.