Privacy Policy

Last updated: August 8, 2025

Arbora Lights (“we,” “our,” “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a personalized shopping experience. Our store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any way.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Personal Information We Collect

We use the term “personal information” to mean information that identifies you or can reasonably be linked to you or another person.
This does not include anonymous or de-identified data.

Depending on how you interact with our Services, your location, and applicable law, we may collect:

  • Contact Information — name, billing address, shipping address, phone number, email address

  • Financial Information — credit/debit card numbers, bank account details, payment method, transaction details, payment confirmation

  • Account Information — username, password, security questions, preferences, settings

  • Transaction Information — items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled, plus past transaction history

  • Communications — content of messages you send to us (e.g., customer service inquiries)

  • Device Information — device type, browser type, network connection, IP address, unique identifiers

  • Usage Information — when and how you use our Services

2. Sources of Personal Information

We collect personal information from:

  • Directly from you — when you create an account, make a purchase, communicate with us, or otherwise provide information

  • Automatically — via your device when you interact with our Services, including through cookies and similar technologies

  • From service providers — when they collect or process data on our behalf

  • From partners or other third parties

3. How We Use Your Personal Information

We use your personal information for purposes including:

  1. Providing, personalizing, and improving our Services

    • Processing orders, payments, returns, and exchanges

    • Managing accounts and preferences

    • Sending account and order updates

    • Recommending products based on your shopping history

  2. Marketing and Advertising

    • Sending promotional emails, SMS messages, and postal mail

    • Showing targeted ads on our Services or other websites

  3. Security and Fraud Prevention

    • Authenticating accounts

    • Detecting, preventing, and investigating fraudulent or malicious activity

  4. Customer Support

    • Responding to inquiries and requests

  5. Legal and Compliance

    • Complying with laws, legal processes, and enforcement requests

4. How We Share Personal Information

We may share your personal information:

  • With Shopify and service providers such as payment processors, shipping carriers, IT providers, and analytics platforms

  • With business and marketing partners for targeted advertising (based on your online activity across different merchants and websites)

  • With your consent or at your request

  • With affiliates within our corporate group

  • During business transactions such as mergers or bankruptcy proceedings

  • To comply with legal obligations or protect our rights and the rights of others

5. Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your use of our Services to operate and improve them.
Shopify may combine information from your interactions with our store, other merchants, and Shopify itself to provide enhanced features.
In such cases, Shopify acts as a separate data controller.
For details, see Shopify’s Privacy Policy and Shopify's Privacy Controls.

6. Third-Party Websites and Links

Our Services may link to third-party sites.
We are not responsible for their privacy or security practices.
Review their privacy policies before providing personal information.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from anyone under the age of majority in their jurisdiction.

8. Security and Data Retention

We take reasonable measures to protect personal information, but no method is 100% secure.
We retain personal information only as long as necessary to provide our Services, meet legal requirements, resolve disputes, or enforce agreements.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request deletion of your personal information

  • Request correction of inaccurate data

  • Request data portability

  • Opt out of the sale or sharing of personal information for targeted advertising right there. 

  • Manage your marketing preferences

If you are in the UK or EEA, you may also:

  • Object to or restrict processing

  • Withdraw consent where processing is based on consent

We may need to verify your identity before processing your request.

10. Complaints

If you have concerns about our handling of your personal information, contact us first.
You may also have the right to file a complaint with your local data protection authority right there.

11. International Data Transfers

We may transfer, store, and process your personal information outside your country of residence.
Where required, we use legal safeguards such as Standard Contractual Clauses.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted here with an updated Last Updated date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Arbora Lights
📍 167 Chemin de Saint-Suspy, 21, 13140 Miramas, France
📧 arboralights@gmail.com